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Orders Orders can be placed by fax (201.750.3460) or e-mail through our Customer Service Specialists. If you have any questions, please contact the Customer Service Department at 201.784.8370. Please clearly state pattern name and color on any purchase orders.
Terms Payment terms are Net 30 days. To establish terms, a credit application along with trade references must be submitted. If terms are not established, orders will handled on a Proforma or CIA basis. Concertex accepts American Express, MasterCard and Visa credit cards with a processing fee.
Quality Control The Concertex Quality Control Department carefully inspects all products prior to shipment. If an exact color match is required, a cutting for approval must be requested with the order. Customers should carefully examine all shipments before cutting to verify correct pattern and color. Color variations will occur as each dye lot is unique. Concertex cannot be held responsible for color variations that are within commercially acceptable standards. Any additional treatments or flame retardant processes will void any warranty provided by Concertex.
Natural Materials
The irregularities of certain natural fibers like organic cellulose is an inherent part and beauty of the material. These materials may exhibit greater shade variation than normal industry standards.
Pattern Repeats
All repeat sizes are approximate measurements. Allowance should be given when calculating yardage needed.
Returns Returns will not be accepted without a Return Authorization Number from Concertex. Customers should carefully examine the product before cutting to verify correct pattern and color. If an order has been cut or used in any way, returns will not be accepted. Returns will be subject to shipment and handling charges in addition to the below restocking fees:
Full Bolt Orders – 25% restocking charge
Cut Orders (10 yds. to cut bolt) – 30% restocking charge
Cut Orders (Less than 10 yds.) – No credit
All claims and returns must be made within sixty (60) days of receipt of the goods. Once a Return Authorization is issued, it must be returned within thirty (30) days or the return will become void. Returns and cancel- lations are not accepted for custom products or products with additional treatments. Leftover or cut materials cannot be returned under any condition.
Reserves Reserves will be held for a period of five (5) business days. If additional time is needed, it can be extended another five (5) business days. But, if another customer provides a purchase order of the same product, the initial customer will have two (2) business days to submit a purchase order or the reserve will be forfeited.
Product All products are subject to changes in price and availability at any time without prior notice.
Shipping All Concertex product will be shipped from our facility in Northvale, NJ. Please contact our Customer Service Department if you have any questions regarding shipping or tracking. Large orders that meet certain minimum requirements can be drop shipped directly from the mill to the port of an overseas location.
Custom Projects
Concertex can work with you to develop tailored designs and patterns in faux leathers, textiles, wallcoverings and tiles.
Custom projects will require a non-refundable 50% deposit. They will be subject to a minimum yardage requirement and up to 10% yardage overage. Custom projects are non-cancellable and non-returnable. Lead-
times will vary depending on the product type and complexity of the project.
Concertex Limited Warranty Concertex guarantees to the original purchaser that all products under normal wear and tear conditions will perform in accordance with generally accepted industry standards during single shift operations with proper maintenance using the appropriate cleaning agents and for the purpose intended.
Heavy Duty Upholstery Products (over 100,000 double rubs) Three (3) years from the date of purchase Commercial Wallcovering Products Three (3) years from the date of purchase All Other Products Including Natural Products One (1) year from the date or purchase
In the unlikely event that a product does not perform to the above standards, Concertex will refund up to the purchase price or replacement of a product with a mutually agreed upon replacement. Concertex will not be held responsible for any labor costs under any circumstance. The warranty is non-transferable.
The warranty does not apply to the following:
Mold
Concertex specifically advises all parties that mold will grow if moisture/water is allowed to be accumulated. Concertex is not responsible or liable for any claim related in this situation
Dyes
Certain clothing and accessory dyes such as denim jeans may taint lighter colors which is often irreversible. Concertex will not be responsible or liable for any claim related to such dye transfer.